Privacy Policy

Pandemic Brand is committed to protecting your privacy. In order to provide a quick and accurate response to your logo design or web design order, Pandemic Brand asks only for the information necessary to complete your order with precision. All the information is strictly for the use of PandemicBrand, it will not be shared with any other third party.

The information we gather and how we use it:
When you order a logo design or a web design, we need to know your name, your company’s name, your email address, and your mailing address. This allows us to process and complete your order and to notify you of your order status. We also ask some information about your company in order to have a creative direction for your company’s logo design or web design needs. All the rights to the Logo artwork and logo design we create at the request of a client belong to Pandemic Brand until such client has paid in full for the project. Once it is paid, the logo and/or website is the property of said client.

Refund Policy

We guarantee your full satisfaction or your money back. An administration fee of 5.5% of your original purchase price will be deducted from the amount refunded. The refund policy will not take effect in any of the following events:

How the money will be transferred:
If you have paid using your credit card – the money will be transferred back to your credit card account. It may take up to 6 business days before the money will appear on your account. If you have paid using a check or a money order your refund will be sent to you by check.

  • If you purchased a “Special Package”.
  • If you have approved your logo design.
  • If work was commenced on one of your samples and 3 or more logo design changes were effected at your request.
  • If the party for whom the logo is being designed closes, or changes its name, or changes its activity.
  • If the project was cancelled for reason(s) unrelated to the logo design of Pandemic Brand.
  • If you do not communicate with Pandemic Brand for more than 6 months following the submission of the logo design.
  • If other design companies were hired to work on the same logo design project at the same time.

CMYK, Pantone colors, printing responsibility:

For the purpose of versatility we will supply your logo kit with files in different color modes such as RGB, CMYK, and may contain Pantone colors. When you are approving your logo on the computer monitor, you are only approving RGB colors. Computer screens can only reproduce RGB colors and only simulates other color modes. We do our best to match RGB colors on our computer screen to CMYK or Pantone colors, but it is physically impossible to find an exact match. When we convert your files in to different color modes (CMYK, Pantone) we hold no responsibility for matching exactly your approved RGB colors. It is the clients’ responsibility to double-check and make sure the printer gets the right color. Furthermore when printing in CMYK process the printed colors may vary. This is due to a non standardized color pallet used by this process printers, and calibration of the machine. Therefore Pandemic Brand is removing all the responsibilities for the outcome of the printing quality and colors.

Pandemic Brand holds no responsibility for retraced images:

Any idea provided by the client: sketch, copy, fax, file… that Pandemic Brand is asked to use in the logo design process removes its responsibility from any copyright violation or warranties. In such circumstances Pandemic Brand cannot guarantee the originality of its work and therefore will not be held liable for any damages or violations.

Timelines:

The general delivery time line for the first logo design concepts is 5 – 7 business days.
Every following change will be delivered in 1-2 business days.
More complex changes or redraws may be delivered up to 5 business days (depending on the complexity of work).
All redraw deadlines are determined by the receipt of all necessary information pertaining to the re-designing of the logo.

Font information:
Pandemic Brand will provide all font names used in the logo design process.
Pandemic Brand does not provide the actual font files, but upon request and service fee will do so.

Stationery design and final approvals on the logo:

Our logo design packages are split in to several different steps. Please take note that once you give a final approval on your logo you may only request another logo change at an additional charge. If you have ordered stationery, we will use your approved logo to design your business cards and letterhead. However in both cases, changes to approved logos are charged a minimum of $40.

Upon the final approval of a logo and/or stationery design, Pandemic Brand will require up to 1-2 business days to put together all of the files.

Loss of data:

Pandemic Brand will take all appropriate precautions to safeguard its servers and data contained within, however Pandemic Brand will not be held responsible for any loss of client data stored or intended to be stored on the servers and on back-up devices. The client will not be entitled to any form of compensation from Pandemic Brand in the event of loss of data, therefore it is recommended that the client also takes steps to back up his/her logo materials.

Prices and services:

Pandemic Brand may make changes to the website and information provided, i.e. publications, prices, technical specifications, promotions and product offerings at any time and without notice.

E-mail:privacy@pandemicbrand.com